Innessco's Support Agreements are designed to provide the technical support and management you need for your IT Systems. When the unexpected occurs, our experienced IT Technicians are available to help you resolve your problem remotely or on-site.
By using internally developed, automated tools, we are able to detect errors in your system before they cause you problems. Depending on the package and options that you choose, we either fix the error for you or help you understand the impact of the error so that you are able to determine if it is something worth resolving.
For when the unexpected occurs, our experieced consultants can be there to help you resolve your problem.
Innessco offers 3 levels of Service Agreements as shown in the table below.
|Inclusions ||Basic Support ||Business Hours Managed Servers ||24x7 Managed Server |
|Technical Account Manager || || || |
|Weekly Error Detection || || || |
|Daily Error Detection || || || |
|Error Resolution ||PAYG || || |
|Telephone Support ||PAYG || || |
|Emergency Support || ||9 to 5 ||24 x 7 |
|Annual Health Checks || || || |
|Quarterly Health Checks || || || |
To enable you to purchase the support that you need, the following "pick and mix" options are available for the Business Hours and 24 by 7 packages:
|► User Account Management ||► Hardware Management |
|► Asset Tracking Management ||► Printer Management |
|► Network Management ||► Upgrade/Patch Management |
|► Security Management ||► Disk Space Management |
|► Email Management ||► Scheduled Job Management |
|► Backup Management ||► Workstation Management |
|► Error Log Management || |