Innessco's Support Agreements are designed to provide the technical support and management you need for your IT Systems. When the unexpected occurs, our experienced IT Technicians are available to help you resolve your problem remotely or on-site.
By using internally developed, automated tools, we are able to detect errors in your system before they cause you problems. Depending on the package and options that you choose, we either fix the error for you or help you understand the impact of the error so that you are able to determine if it is something worth resolving.
For when the unexpected occurs, our experieced consultants can be there to help you resolve your problem.
Innessco offers 3 levels of Service Agreements as shown in the table below.
To enable you to purchase the support that you need, the following "pick and mix" options are available for the Business Hours and 24 by 7 packages:
| ► User Account Management | ► Hardware Management |
| ► Asset Tracking Management | ► Printer Management |
| ► Network Management (inc Internet) | ► Upgrade/Patch Management |
| ► Security Management | ► Disk Space Management |
| ► Email Management | ► Scheduled Job Management |
| ► Backup Management | ► Workstation Management |
| ► Error Log Management | |
Pricing
Our support packages are designed to be tailored specifically to your requirements. Please contact us and we would be please to provide you with a quote. The following examples are provided as a guide.
Single Windows / Apple Server - Prices for the Basic Support Package start from $1,000 per annum. The Managed Server Package with User Account, Backup, Upgrade/Patch and Error Log management start from $750 per month plus a one-off setup fee. The "pick and mix" options are available as required.
Single SQL Server (excl Windows) - Prices for the Basic Support Package start from $1,000 per annum. A 50% discount applies if purchased in conjunction with a Windows Server Basic Support Package. The Managed Server Package with User Account, Backup, Upgrade/Patch and Error Log management start from $750 per month plus a one-off setup fee. A 50% discount applies if purchaed in conjunction with a Windows Server Managed Server
Single Exchange Server (excl Windows) - Prices for the Basic Support Package start from $1,000 per annum. A 50% discount applies if purchased in conjunction with a Windows Server Basic Support Package. The Managed Server Package with User Account, Backup, Error Log and Email management start from $750 per month plus a one-off setup fee. A 50% discount applies if purchaed in conjunction with a Windows Server Managed Server Package.
All prices quoted are ex GST.